Owner FAQs

We conduct a thorough screening process that includes background checks, credit reports, rental history verification, and employment confirmation.

Rent is collected via their online profile, and tenants are given clear instructions on how to submit payments. We monitor late payments and enforce late fees as outlined in the lease agreement. We also provide regular updates to owners regarding rent status.

We promptly address maintenance and repair issues to keep the property in good condition. Non-emergency requests are handled promptly, while emergency repairs are prioritized. We ensure that all contractors are licensed, insured, and provide high-quality work. Owners are notified of major repairs or issues resulting in over $300.

We actively market the property through various channels, including online listings, social media, and local advertising. We also leverage our network of potential tenants to fill vacancies quickly. We strive to minimize downtime and ensure your property is occupied as soon as possible.

We stay up-to-date on all local, state, and federal housing laws, including those related to fair housing, safety codes, and rental agreements. We ensure that all leases and property practices are compliant and assist in any necessary inspections or permits.

We conduct regular inspections semi-annually to assess the property’s condition and address any maintenance issues early. We also perform move-in/move-out inspections to document the property’s condition at the start and end of each tenancy, ensuring security deposits are handled fairly.

If a tenant wishes to terminate a lease early, we follow the procedures outlined in the lease agreement, which may include notice requirements and fees. We work with the tenant to understand their needs and, if necessary, assist with re-renting the property quickly to minimize vacancies.