Tenant FAQs

Question 1

Can you hold a place before I apply?

Answer

You cannot, we require you to apply and sign a lease in order to “hold” the place.

Question 2

Do I pay the first month’s rent and last month’s rent with my security deposit?

Answer

After your application is approved, you will be required to pay the deposit, then you will pay the first month's rent any time prior to moving in.

Question 3

How old do you have to be to apply?

Answer

18 years old

Question 4

Is the deposit refundable?

Answer

The deposit is fully refundable aside from a mandatory carpet cleaning bill.

Question 5

Who needs a cosigner?

Answer

We require 3x the income to rent and at least a 550 credit score. If you are below either of those, we would recommend applying with a co-signer.

Question 6

You have a property I want to rent. How do I apply?

Answer

You can apply here or reach out to us from our contact page.

Question 7

How do I pay rent?

Answer

We have an online portal that can be accessed here, we accept ACH, Debit Card, and Credit Card payments.

Question 8

I want to get a pet. What should I do?

Answer

Notify management, we will need to amend your lease to allow the pet to live there and will need a photo and details about the pet, note that there are breed restrictions to certain dog breeds.

Question 9

I want to move out, but my roommate wants to stay. What should I do?

Answer

Notify management of your situation, and we can work on getting the roommate approved on their own as long as they meet the minimum requirements to lease the premise, you will be able to vacate.

Question 10

My lease expiration is coming and I want to move out. What should I do?

Answer

Notify Management at least 45 days prior to your lease expiration date.

Question 11

Who is responsible for paying for repairs & maintenance requests?

Answer

Management will handle all repairs and maintenance requests, unless the repair/maintenance is required by the tenants damaging an item.

Question 12

How do I report maintenance issues?

Answer

You can report maintenance issues by submitting a request through the tenant portal. We aim to respond to all requests within a timely manner.

Question 13

What is the lease term, and can it be renewed?

Answer

The current lease term is 10-18 months. If you wish to renew the lease at the end of the term, please notify us at least 45 days prior to the lease expiring.

Question 14

Is renters' insurance required?

Answer

No, renters insurance is not required, but highly recommended. Property Insurance is required with a $100,000 minimum coverage.

Question 15

Can I have pets in the rental?

Answer

Pets are allowed in this property. There may be additional fees or restrictions, such as breed or size limits. Please check the lease for specific pet policies.

Question 16

How is the security deposit handled?

Answer

The security deposit is the same amount as base rent but could be 1.5x rent or 2x rent depending on credit score and is due before moving in. It will be refunded at the end of your lease, minus any deductions for damages beyond normal wear and tear, as per the terms of the lease.